Questions about songbooks, shipping and returns
Can't find your question? Write to us. We usually reply within 48 hours.
Songbooks and download
How do I get my songbook?
Your songbook is a PDF. After checkout, we email it to you. If it hasn't arrived within a few minutes, please check your spam folder or write to support@sonodrum.co.
Do I need to read music?
No. Every song is written in numbers. The number under each note matches a tongue or key on your instrument, so you just play the numbers in order. See a real example on How playing by numbers works.
Can I print my songbook?
Yes. You can print the PDF at home or open it on your phone, tablet or computer. Tips for printing are on our page Download & printing.
Which songbook fits my instrument?
Each songbook page shows the instrument, the key and the sizes it is written for. Our page Which book fits my drum? lets you filter all songbooks by instrument, key and size.
Are there songbooks for the kalimba?
Yes. Browse the kalimba songbooks. Each book page shows which kalimbas it was written for.
Orders and shipping
How long does it take to receive my order?
Songbooks arrive by email right after checkout.
Tongue drums and accessories are usually in stock, and most orders ship within 5 days. Delivery then takes 10 to 15 business days within the US and 15 to 20 business days to other countries. There is no delivery on Sundays and public holidays.
Which countries do you ship to?
We ship to the United States, Canada and the United Kingdom. Shipping is free on all instruments.
How do I track my order?
As soon as your order leaves our warehouse, you get an email with your tracking number. The tracking status can take a few days to update after the carrier picks up the package.
Will my items come in one package?
If you order more than one drum, they may be shipped in separate packages to protect them better.
How do I change my shipping address?
Please email us at support@sonodrum.co as soon as possible. We can change the address until the order has shipped. After that, a change is no longer possible.
Can I create an account?
Yes. Click the account icon at the top of the page to create an account or sign in. You can also order without an account.
Returns and support
What is your return policy?
We offer a 30-day return policy. You'll find all details in our Refund Policy.
Where do I send my return?
To start a return, please contact us at support@sonodrum.co. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.
I received the wrong item or my order arrived damaged
We're sorry. Please email us at support@sonodrum.co with your order number and, if possible, a photo. We'll find a solution as quickly as we can.
How do I contact customer support?
Email us at support@sonodrum.co. We usually reply within 48 hours.
Payment
Which payment methods can I use?
These payment methods are available in our shop. At checkout, you'll see the ones you can use for your order.
Do you store my credit card details?
No. We don't store your card details. Payments are processed by our payment providers.
Do you charge sales tax?
No.
Still have a question? Email us at support@sonodrum.co. We usually reply within 48 hours.